Privacy Policy

1.1 Information You Provide to Us

When you create an account or use the Service, you may provide us with:

• Account information: Your email address and password, and the name you want your team to see.
• Tennis profile: Your NTRP rating and UTR, gender and dominant hand. Your court side (ad, deuce or either) and your singles and doubles preferences. Your playing style, strongest strokes and stamina. If you choose, your racket, shoe and apparel brands. Captains use these to build lineups. It's all optional except what your league needs.
• Contact information: Phone number (optional). You can save a phone number to your profile without enabling SMS, and you can enable SMS only if you have a phone number saved. Ralle only sends SMS team notifications (availability, lineups, match reminders, schedule changes) to users who have separately opted in. Both the phone number and the SMS opt-in are optional; you can join and use Ralle without either.
• Team information: Team name, format, home facility and roster details. When a captain invites someone, we store the phone number or email they used. We keep it even before that person joins.
• Match and scheduling data: Match dates and places, your availability answers, your votes in scheduling polls, lineups and scores.
• Texts: If you use texting, we keep a log of every text. It covers what Ralle sends you, your replies and the phone number. That lets us show your answers to your captain. It also lets us handle STOP and HELP.
• USTA record: If you look yourself up and confirm “this is me,” we store the link. We also store the USTA profile you confirmed: name, city, ZIP code and ratings. That profile comes from USTA's public records. Only you see it. To find you, we send USTA the name you type into the search.
• Push notifications: If you turn on notifications in the iPhone app, we store a device code. Apple uses it to deliver them, and carries the notification text.
• Feedback and correspondence: Information you provide when contacting us for support or providing feedback.

1.2 Information We Collect Automatically

When you access or use the Service, we may automatically collect:

• Device and usage information: Browser type, operating system, IP address, pages visited, and time spent on pages.
• Location information: Your approximate location, from your IP address. You can also tap “near me” on our court pages and share your browser's location. If you do, your location goes into the page address, rounded to about a kilometer. That means it reaches our server logs. If you accepted analytics, it reaches Google Analytics too.
• Website analytics: Our website uses Google Analytics, through Google Tag Manager, and Microsoft Clarity. Both run only after you accept them in the cookie banner.
• Page speed: Our host, Vercel, measures how fast pages load. It uses no cookies and doesn't know who you are.
• App analytics: Inside the Ralle app, we use PostHog. It's on unless you turn it off in Settings. It records an account ID, your role, your rating band and your actions. It never gets your name, email or phone.
• Screen recordings: App analytics may include screen recordings. Every piece of text and every form field in them is hidden.
• Spam protection: Cloudflare Turnstile checks our forms for bots. It covers sign-in, sign-up, password reset, contact and data correction. It reads signals from your browser and device.

1.3 Facility and Tournament Directory Data

Our marketing site includes a directory of tennis facilities and tournaments. This directory contains:

• Facility business information: Names, addresses, court counts, surface types, amenities, contact details, and operating hours compiled from publicly available sources including the United States Tennis Association (USTA) and public business directories.
• Tournament listings: Tournament names, dates, locations, entry fees, and skill-level requirements sourced from publicly available tournament listings including USTA and Universal Tennis (UTR).
• AI-generated descriptions: Descriptive content about tennis facilities generated using artificial intelligence. These descriptions are created to be informative but may not reflect real-time or current conditions. Facility operators may request corrections at ralle.app/data-correction.

We do not publicly display Google Maps star ratings, user-generated reviews, or other Google-proprietary user content. Our database may retain limited business metadata (such as phone numbers and operating hours) sourced from public directories, used solely to support facility search features.

Within the Service

• Your teammates see your name, tennis profile, availability answers, poll votes, lineups and scores. They also see if you've turned texts off, or if your carrier blocks our texts.
• Your captains also see your phone number and email, so they can reach you.
• Your doubles partner sees your phone number once a lineup is published.
• Ralle support can see account information to help you and to keep the service running.

Third-Party Service Providers

We use these companies to run Ralle. Our contracts limit what they can do with your information. We share only what each one needs to do its job.

• Supabase: database and sign-in
• Vercel: hosting
• Twilio: texts
• Resend: email
• Apple: push notifications
• Anthropic: reading text replies (see below)
• PostHog: app analytics
• Google and Microsoft: website analytics
• Cloudflare: spam protection
• Mapbox: maps on court pages
• Prismic: website content
• USTA: player search, when you look yourself up

Other Disclosures

• Legal requirements: We may disclose information if required by law, valid legal process, or governmental request.
• Safety: We may disclose information where necessary to protect the safety of any person or to prevent illegal activity.
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred. We will notify you via email and a prominent notice on the Service at least 30 days before any such transfer.

SMS and Mobile Information Sharing

Mobile phone numbers and SMS opt-in data collected through Ralle are not shared with third parties or affiliates for marketing or promotional purposes. SMS originator opt-in data and consent are excluded from all other sharing categories described in this policy and will not be shared with any third parties or affiliates except (a) as strictly necessary to deliver messages via our SMS provider (Twilio) under contractual data protection obligations, or (b) as required to comply with a valid legal process.

If you opt in to SMS notifications, Ralle may send recurring team coordination texts about availability, lineups, match reminders, and schedule changes. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help, or update SMS notifications in Settings.

No mobile information collected as part of SMS consent (including phone numbers, opt-in records, and consent timestamps) is sold, rented, or disclosed for advertising, analytics, or any third-party marketing purpose. You may revoke SMS consent at any time by replying STOP to any Ralle message or by updating your notification preferences in your account settings.

Sometimes a reply to an availability or poll text doesn't match a standard answer. Then Anthropic, the maker of Claude AI, may read it to find your answer. Anthropic acts as our service provider.

It gets your reply and the match date, team name and format. It doesn't get your phone number, name, account ID or email. By default, Anthropic doesn't use this data to train its models.

This only happens after you've verified your phone and opted in to texts in Ralle. To stop it, reply STOP to any Ralle text. That also stops all Ralle texts.