Terms of Service

Last Updated: May 8, 2026

Welcome to Ralle. These Terms of Service (“Terms”) govern your access to and use of the ralle.app website, the Ralle progressive web application, and related services (collectively, the “Service”) operated by Ralle LLC (“Ralle,” “we,” “us,” or “our”).

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 13 years of age to use the Service. By using the Service, you represent and warrant that you are at least 13 years old. If you are between the ages of 13 and 17, you represent that your parent or legal guardian has reviewed and agreed to these Terms on your behalf and is aware of your use of the Service.

2. Account Registration

2.1 You agree to provide accurate, current, and complete information during registration and to update that information as needed to keep it accurate.

2.2 You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at support@ralle.app of any unauthorized use.

2.3 We may suspend or terminate accounts that violate these Terms.

3. Use of the Service

3.1 Permitted Uses

You may use the Service for lawful purposes related to tennis team coordination, facility discovery, tournament information, and related tennis activities.

3.2 Prohibited Uses

You agree not to:

Use the Service in violation of any applicable law or regulation.
Use automated means (bots, scrapers, crawlers, or similar tools) to access, collect, or extract data from the Service without our prior written consent.
Interfere with or disrupt the integrity or performance of the Service or systems connected to it.
Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
Upload, transmit, or distribute content that is unlawful, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable.
Attempt to gain unauthorized access to any portion of the Service, other user accounts, or systems connected to the Service.
Send unsolicited commercial communications (spam) through the Service.
Use facility contact information obtained through the Service for bulk marketing, telemarketing, or any purpose other than contacting the facility about its services.

4. Facility and Tournament Directory

4.1 Information Accuracy and Disclaimer

Our facility and tournament directory is compiled from publicly available sources including the United States Tennis Association (USTA), Universal Tennis (UTR), and other public directories. We also use artificial intelligence to generate descriptive content about facilities.

Important: Ralle does not guarantee the accuracy, completeness, or timeliness of facility or tournament information. Court availability, operating hours, contact information, programs, pricing, event dates, and other details change frequently and may not be reflected in our directory. You should independently verify critical information directly with the facility or tournament organizer before relying on it.

4.2 Third-Party Trademarks

“USTA” and related marks are trademarks of the United States Tennis Association, Inc. “UTR” and related marks are trademarks of Universal Tennis LLC. “NTRP” is a rating system of the United States Tennis Association, Inc. These marks are used on our Service solely to identify the source of data. Ralle is not affiliated with, endorsed by, or sponsored by USTA or UTR. All other trademarks appearing on the Service are the property of their respective owners.

4.3 AI-Generated Content

Certain facility descriptions and informational content are generated using artificial intelligence. AI-generated content is provided for general informational convenience only and may contain inaccuracies. Facility operators may request corrections at ralle.app/data-correction.

4.4 Facility Operator Rights

If you operate a tennis facility or organize a tournament listed on our Service, you may request correction of inaccurate information or removal of your listing at ralle.app/data-correction or by emailing privacy@ralle.app.

5. Intellectual Property

5.1 Our Content. The Service and its original content (excluding user-generated content and third-party data), features, and functionality are owned by Ralle LLC and protected by copyright, trademark, and other intellectual property laws.

5.2 Your Content. By submitting content to the Service (including team information, messages, and availability data), you grant us a limited, non-exclusive, worldwide, royalty-free license to use, store, display, and transmit that content solely to operate, maintain, and improve the Service. This license does not permit us to disclose your team communications to third parties except as described in our Privacy Policy. You retain all ownership of your content.

5.3 Feedback. Any feedback, suggestions, or ideas you submit to us may be used without compensation or obligation to you.

6. Communications and SMS

6.1 Service Communications. By creating an account, you consent to receive email service communications (account confirmations, security notices, password resets) at the email address on your account. These email communications are necessary for the Service and cannot be opted out of while maintaining an active account.

6.2 SMS Notifications. If you choose to opt in, Ralle sends recurring text messages about team availability, lineups, match reminders, and schedule changes. Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help. SMS consent is not required to create an account, join a team, or use Ralle. Carriers are not liable for delayed or undelivered messages.

6.3 Managing SMS. You can turn SMS notifications off in Settings or by replying STOP to any Ralle text. You can turn them back on in Settings. See our Privacy Policy for how SMS opt-in data is handled.

6.4 Marketing Communications. We may send marketing or promotional email with your consent. Opt out at any time via the unsubscribe link in those emails.

6.5 AI-Assisted Reply Classification. When you reply to a Ralle availability text with something other than a standard yes, no, or maybe answer, Ralle may use an AI service (Anthropic, provider of the Claude API) to classify your reply as available, unavailable, or maybe. This processing happens only after you have verified your phone number and explicitly opted in to SMS. The request to the AI service includes the body of your reply and minimal match context (date, team name, and match format); it does not include your phone number, name, user identifier, or email. See our Privacy Policy for details. Reply STOP at any time to opt out of all Ralle SMS, including AI-assisted replies.

7. Disclaimers

7.1 The Service is provided on an “as is” and “as available” basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

7.2 We do not warrant that the Service will be uninterrupted, secure, or error-free. We do not warrant the accuracy, completeness, or reliability of any content provided through the Service, including facility information, tournament details, court availability, or AI-generated descriptions.

7.3 Your use of the facility and tournament directory is entirely at your own risk. Ralle is not responsible for any decisions or actions you take in reliance on information obtained through the Service.

8. Limitation of Liability

8.1 To the maximum extent permitted by applicable law, Ralle LLC and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, data, use, or goodwill, arising out of or in connection with your use of or inability to use the Service.

8.2 In no event shall Ralle's total cumulative liability to you for all claims arising out of or relating to these Terms or the Service exceed the greater of (a) the total amount you paid to Ralle in the twelve (12) months immediately preceding the claim or (b) one hundred dollars ($100 USD).

8.3 The limitations in this section apply regardless of the theory of liability (contract, tort, statute, or otherwise) and even if Ralle has been advised of the possibility of such damages.

8.4 Some jurisdictions do not allow exclusion or limitation of certain damages. In such jurisdictions, Ralle's liability is limited to the fullest extent permitted by law.

9. Indemnification

You agree to defend, indemnify, and hold harmless Ralle LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party right, including any intellectual property or privacy right; or (d) any content you submit through the Service.

10. Termination

10.1 You may close your account and stop using the Service at any time by contacting support@ralle.app.

10.2 We may suspend or terminate your access to the Service if we reasonably believe you have violated these Terms or if your conduct is harmful to other users, Ralle, or third parties. Where feasible, we will provide advance notice before termination. We may act without notice where necessary to prevent fraud, protect safety, or address a security emergency.

10.3 Upon termination: your right to use the Service ceases immediately. Sections 5, 7, 8, 9, and 12 of these Terms survive termination.

11. Changes to Terms

We may modify these Terms at any time. For material changes, we will notify registered users by email at least 14 days before the updated Terms take effect. For non-material changes, posting on this page with an updated “Last Updated” date constitutes sufficient notice. Your continued use of the Service after material changes take effect constitutes acceptance of the modified Terms.

12. Governing Law and Dispute Resolution

12.1 These Terms are governed by the laws of the State of South Carolina, without regard to its conflict of law principles.

12.2 Informal Resolution

Before initiating any formal proceeding, you agree to contact us at support@ralle.app and attempt to resolve the dispute informally. We will try to resolve the dispute within 30 days. If the dispute cannot be resolved within 30 days, either party may proceed to arbitration as described below.

12.3 Binding Arbitration

Except as set out in Section 12.4, any dispute arising out of or relating to these Terms or the Service shall be resolved by binding individual arbitration under the Commercial Arbitration Rules of the American Arbitration Association (“AAA”), seated in Charleston County, South Carolina. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. Either party may seek provisional or injunctive relief in any court of competent jurisdiction to prevent irreparable harm while arbitration proceeds.

12.4 Exceptions

The arbitration requirement does not apply to: (a) claims for injunctive or other equitable relief to protect intellectual property rights; (b) individual claims that qualify for small claims court; or (c) claims where applicable law prohibits arbitration.

12.5 Class Action Waiver

To the maximum extent permitted by applicable law, you and Ralle each agree that all claims must be brought in your or our individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, or representative action or proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any class or representative proceeding.

12.6 Jury Trial Waiver

To the extent any dispute proceeds in court rather than arbitration, you and Ralle waive any right to a jury trial.

13. General Provisions

13.1 Entire Agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Ralle regarding the Service and supersede all prior agreements.

13.2 Severability. If any provision of these Terms is held unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force.

13.3 Waiver. Our failure to enforce any provision of these Terms on any occasion is not a waiver of our right to enforce it on another occasion.

13.4 Assignment. You may not assign your rights or obligations under these Terms without our prior written consent. Ralle may assign its rights freely, including in connection with a merger, acquisition, or sale of assets.

13.5 No Third-Party Beneficiaries. These Terms do not create any third-party beneficiary rights.

14. Contact

Email: support@ralle.app
Privacy: privacy@ralle.app
Website: ralle.app/contact